Frequently Asked Questions (FAQs)

Domiciliary care is personalised support delivered in your own home. It helps you remain independent and may include personal care, daily living assistance, companionship, and specialist support.

We provide high-quality home care across the Croydon and Bromley boroughs.

We support:

• Older adults
• People with physical disabilities
• Individuals with long-term conditions
• Those living with dementia
• People needing temporary or ongoing support
• Clients requiring culturally sensitive or language-aware care
• Children with special needs including children with complex needs.

Simply contact our team. We’ll discuss your needs, arrange a home assessment, and develop a personalised care plan tailored to you or your loved one.

Yes. We specialise in supporting diverse communities and can provide carers who understand cultural expectations and, where available, speak your preferred language.

Our carers assist with:

• Dementia and specialist care
• Washing, dressing, grooming
• Medication prompting and administering
• Meals and nutrition
• Housework and laundry
• Companionship
• Mobility support
• PEG feeding
• Stoma bag care

Absolutely. All staff are fully trained, experienced, and enhanced DBS checked, with ongoing professional development.

Yes. We offer flexible scheduling to suit your routine – including mornings, evenings, weekends, and tailored visit times.

We aim for consistency so you can build trust and familiarity. While occasional changes may occur, we always try to provide the same carers whenever possible.

Yes. We work closely with families and loved ones to ensure the care plan meets personal preferences and evolving needs.

Costs depend on the level of care required and frequency of visits. After your assessment, we provide a clear, transparent cost breakdown with no hidden fees.

Yes. We work with local authorities in Croydon and Bromley, and we also support clients who fund their own care privately.

Your care plan will be reviewed regularly. If your needs change, we’ll adjust your support so you always receive safe, appropriate, and effective care.

Contact us by phone or email. Our friendly team will guide you through the process and help you begin your care journey with confidence.

You can apply online via our website or email your CV to our recruitment team. Once we receive your application, we’ll review it and contact you to arrange an initial interview.

While previous care experience is helpful, it is not always required. We welcome applications from individuals who are compassionate, reliable, and eager to learn. All staff receive full training, including safeguarding, health and safety, and person-centred care.

Yes. All carers must have an enhanced DBS check before starting work. Horizon supports applicants through this process.

Absolutely. We provide comprehensive induction and ongoing training, including:

• Medication and many more.
• Personal care
• Dementia awareness
• Safeguarding and first aid
• Manual handling
• Culturally sensitive care

We offer flexible shifts including:

• Full-time or part-time opportunities
• Morning, afternoon, and evening visits
• Weekday and weekend work
• Short-term and long-term assignments

Yes. We support staff to progress within the organisation, including:

• Senior carer positions
• Team leader or supervisory roles
• Specialist care training (e.g., dementia, long-term conditions)

We value carers who are:

• Compassionate and patient
• Reliable and trustworthy
• Respectful of client privacy and dignity
• Flexible and adaptable to different care needs
• Committed to learning and professional development

Carers primarily visit clients individually in their homes or in pairs, but you are fully supported by our management and care coordination team. You will always have access to guidance and supervision.

We offer competitive pay based on experience, with transparent scheduling and regular hours where possible.

Yes. We provide care across Croydon and Bromley, and we aim to match carers to areas that are convenient for them whenever possible.

New staff receive:

• Access to a supportive care team and management
• One-to-one induction and shadowing
• Regular check-ins from supervisors
• Mentoring and ongoing training opportunities

Once your application, interview, and DBS clearance are complete, we aim to onboard carers as quickly as possible, usually within a few weeks.